Our Staff
We have a very diverse staff that includes, but is not limited to nurses, counselors, pharmacy technician, coding intern, certified reimbursement specialists, and data entry professionals with over 30 years combined experience in the medical and medical billing field.
We have ancillary resources available to us that include doctors, professional counselors, lawyers, litigation specialists, coding professionals, accountants and insurance specialists. We also staff a HIPPA compliance officer and information technologist.
Continuing Education
Our staff is continuously training. Changes occur rapidly in this field. We attend many seminars and workshops some of which are:
Medicare/Medicaid quarterly and annual seminars and workshops, Region C DMERC Supplier Workshops/Certifications, Texas Department of Insurance Seminars, TWCC Stakeholders, TDI/Division of Workman’s Compensation Seminars quarterly/annual CEC Workshops
We also attend many private and specialized educational events as well.
Experience and Expertise
Tia Aspra and Pam Kendricks, owners of The FIRM, have many years of experience in medical and medical billing fields. Years of experience in physician office management, over ten years experience in utilization review, reimbursement practices, collections and appeals and personnel management bring a vast amount of knowledge and skills to the company. With certifications in reimbursement specialty, master’s degree in healthcare management, and specialty licensing in substance abuse counseling lends a diversity of knowledge and skills not found in other billing companies. A few of our skills include office management/organization training, documentation training, appeal coordinating and contract negotiation as well as personnel evaluation and training.